Communication is an essential part of every leader’s life. However, effective communication is an art that must be studied by listening to spoken words. More importantly, a leader must also be intentional about observing subtle signals which appear in daily interactions.
The Cambridge Dictionary defines communication as the ability to give messages or information to others through speech, writing, body movements or signals. This definition of communication provides sufficient detail on the depth of what occurs during the process of communication.
Most organizations have mastered the art of giving messages and information through speech during presentations, team meetings, or town halls, or in writing by way of emails or company newsletters. However, today’s leaders still fail to detect communication that occurs through body movements or other signals. This can often be observed in the folded arms of employees, downcast looks, and sometimes outright frowning and lack of eye contact. Most leaders have mastered the art of speaking, but only truly great leaders have mastered the art of communicating.
It is important for you to be aware that humans are incredibly complex beings. One of the primary sources of this complexity is the human mind. Within the mind sits inherent emotions which often influences the signals that arise during communication. It is therefore important that as a leader, you take the time to observe human signals.
In today’s diverse world, two individuals can repeat the same sentences in English, and yet they have completely different meanings because of the differing emotions of the relevant individuals. For instance, two direct reports can provide the same explanation as to the reason for their lateness to the office, yet one individual is calm whilst the other member of staff is agitated throughout the day.
In order to enhance your communication skills and therefore improve team culture, it is crucial to take the time to observe the signals that you emit from day to day and from moment to moment. It is only with careful self-observation that you can begin to develop self-awareness. A heightened level of self-awareness will inadvertently help you become more attuned to the signals of your direct reports.
One of the ways a leader can develop their communication skills is by practicing self-observation. A self-observant leader is intentional about taking note of their thoughts and reactions. For instance, if you were having a good day, and someone said something in a team meeting that suddenly upset you, take some time after the meeting or as soon as reasonably possible to reflect on why their words impacted you. Query your thoughts and give yourself permission to probe beyond surface conclusions.
Another way to develop self-observation is by cultivating moments of solitude. In those quiet moments, you can reflect on some of the ways you have spoken to people in both personal and professional settings in the course of the day or week. Reflect on how your words possibly made them feel and identify alternative ways to respond in similar situations.
Leadership is a lifestyle, and a crucial part of every great leader’s toolkit, is the ability to communicate with their team. You can only do this, if you are able to discern the unspoken signals utilised in communication. Commit to a process of self-observation, and in due course, your self-awareness will increase thus making you better able to communicate effectively with your team.
Written by Chikodi Lori, Leadership Consultant
Disclaimer
This article is intended for general informational purposes only and reflects personal insights on leadership and workplace development. It does not constitute professional advice, and should not be relied upon as such. Any reliance placed on this content is at your own discretion.